Frequently Asked Questions

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you have come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you will find answers to common questions our clients ask. Just start by following one of the links below.

1.
How long does it take for you to complete my order?
2.
What is a "proof"?
3.
Why do I need to look at a proof if I've already given you everything I need to have done?
4.
Do I still need to approve a proof if I send my work in, on disk?
5.
How do I go about getting an estimate from you?

1. How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take weeks. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

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2. What is a "proof"?
A proof is a way of ensuring that we have set your design accurately and everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you printed on the required material. Proof can be viewed in our office or delivered to you with in 72 hours of production worldwide.(First sampling is completely free)

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3. Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

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4. Do I still need to approve a proof if I send my work in on disk?
It may seem like a proof wouldn't be needed in this case, but it really is. Your approval of the proof which we will provide assures that the output of the produced product is perfect and meet your requirements

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5. How do I go about getting an estimate from you?
Well, since you are here, we would suggest you to email us the specifications of the product which includes number of colours, exact sizes, material to be printed on and if it needs any special effects like embossing, laminating, etc. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

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